SHIPPING

We can currently deliver to Ireland (32 counties), mainland UK & many other European countries. 

Orders are processed Monday - Friday for same or next day postal delivery. During peak times delivery may take slightly longer than usual. 

All of our shipping is tracked and traced in order to track your purchase if it is taking longer than expected to reach you.

Your signature is necessary on arrival of your parcel and it is up to you, the customer to make appropriate arrangements to facilitate signing for and collection of any products you order.

Fastway operate a next day delivery service within Ireland. It may take up to 2 days to process your order before postage. For NI and the UK, they aim to deliver within 2/3 days. For Western Europe the time frame is 2 – 5 days, and Eastern Europe or outside of Europe it can take 3/8 days. Please note delivery times may vary as the above are estimates.

If your goods arrived damaged or you are not satisfied with the delivery service please contact us at hello@myhighershelf.com



Returns

 

We would like all customers to be completely satisfied with products purchased from us. If this is not the case, please let us know.

All products (excluding non-returnable items listed below) can be returned for an exchange or refund within 14 days of receipt (for Irish and NI customers) and 28 days for the rest of the world. To be eligible for a return, items must be unused, in the same condition in which they were received, and in their original packaging.

Non-returnable items are:
Gift cards
Downloadable software products
Items which have been damaged or parts have been lost after receipt 


To complete your return, we require a receipt or proof of purchase.

  • Please ensure you return your purchase within a further 14 days of receiving the Returns Form. You are solely responsible for covering the cost of the return postage. Goods returned after this time frame will not be accepted and will be resent to the original address. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

     

  • Please ensure to obtain a receipt for the return postage as, if for some reason the package does not arrive back to us, we will require proof of postage.

     

  • Should we believe the goods to be damaged, we reserve the right to refuse to provide the refund.

     

  • We cannot accept sale items unless they are faulty and agreed with us via email.

     

  • We will not be held accountable for damage to prints, posters, notebooks or cards damaged during shipping, as we send them in perfect condition. We retain the right to refuse a refund if the above conditions are not met. 

     

  • Please be aware that we do not reimburse for postage fees for returned products, unless the reason for the returns due to an error on our part or you have received a faulty or unordered item received.  

Faulty goods: 

We will arrange for a refund or replacement product (if available) with you provided we receive the faulty goods, as described. You will cover the cost of the return postage and proof of postage may be required.

    Refunds (if applicable)


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and confirm a refund (when due) has been processed. 



    Late or missing refunds (if applicable)


    There is often some processing time before a refund is completed but please contact us at hello@myhighershelf.com if a refund has not been credited within 10 days of confirmation from us. 

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item(s), a gift credit will be emailed to you.

    Shipping

    Please pack products up as they were delivered and return them to: My Higher Shelf, 45 Pembroke Lane, Ballsbridge, Dublin 4. We will refund the return postal costs on faulty or damaged items only. 

    If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.